Virgin Media have used the Openreach socket to provide telephone services. What type of cable does Virgin Media use? SSL Coax. Excludes broadband faults and broadband network outages. Virgin Media. Virgin Mobile. The "How to book an engineer" help page (Book an engineer | Virgin Media. Rob. You'll also need to make sure that the right materials are gathered. The BT sockets and Virgin Sockets will be same spec, they have to be for UK regs. This will allow a RJ11 socket at the telephone. This article provides a detailed explanation of how the wiring diagrams supplied by Virgin can be interpreted, and how to identify which wires are connected to the Terminals in each socket type. At master socket I have the same two pairs terminating to A and B on master socket (tried swapping A and B around just incase but still no dial tone. Cable broadband doesn't use the phone line, it uses the TV co-ax, hence the cable will be split when it enter the house (sometimes outside) one goes to the TV and the other goes to the broadband modem. The new fibre phone line is designed to work with the same phones as the old copper line. Estonia and the Netherlands have already switched. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday - 5211709I ve got a green light flashing from our HUB. Account - Cable. For a wires-free alternative, you could use a cordless phone setup. socket. Installation: Wall socket issue. 01-02-2023 10:59 - edited 01-02-2023 11:00. 0. My Virgin Media App. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. #2. So the adapter plugs into the RJ9 socket on the back of the VM Hub3. The master socket in the property that has been present since I moved in is quite beaten up so I purchased an Openreach Master Socket 5C with the Openreach Mk4 front fascia. This essential wiring diagram provides an easy-to-understand overview of the steps that need to be taken in order to properly install and configure a modern telephone system. Standard sockets were introduced, as part of the 'New Plan' wiring policy, to allow customers to easily purchase their own telephones, as required by Oftel, the phone regulator. You don't need microfilters - not for your Hub or any other devices connected to phone sockets or extensions. . 0 – which seems a lot. We moved the hub upstairs to obtain better coverage - 4863967 - 2. This seemed to be standard procedure for any phone fault reported. You will then know for each phone if it is. I have had Virgin Media during the last year, but have now requested Vodafone broadband. I have just received and sucessfully installed the Hub 5. Virgin Media's Phone Master Socket. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. BT can't touch the Virgin Media master socket and Virgin Media can't touch the BT master socket. I had 2 plugs and 2 bulbs in my old property - with no issues. We would be able to install the extensions for in your home for free as part of the change over to the fibre network. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. It will pull out from the socket. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals, We would like to show you a description here but the site won’t allow us. #2. TV box - 15 mins. There is an access panel in the ceiling for pipes and cables. Take off the faceplate, and plug in a known working telephone straight into the socket that is behind it. 26 August 2018 Can I move my own BT or Virgin Media master socket? A BT master socket. We would like to show you a description here but the site won’t allow us. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. The phone line socket it’s in now is one we had when we moved ages ago yet the one in the other room used to be the main one and always works prior and when I went to check everything the other day the tv/bb socket is all ok but the phone socket is dead and no idea why as when it was moved I stressed to the engineer I wanted to make. Wi-Fi boosters can help with those wireless signal dead zones around your home. We would like to show you a description here but the site won’t allow us. The house I moved to had VM, it has be renovated and I can see the cable wrapped around the telegraph post has not been connected to the house. The video shows the best practice for termina. We all know and love the internet and TV services that can enter our homes through entry points. The tech joined the Broadband/TV cable but was unable to jo. A good Virgin Telephone Master Socket Wiring Diagram will include details such as the type and size of the cables used, their routing through walls and ceilings, and the location of connectors. Virgin Media; My Virgin Media; Shop; Help;. To get my other existing phone points to work do I just have to run a cable from my virgin master socket to the. Purchased a new BT cordless phone and extentioin. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. This only affects landlines. How long will the QuickStart installation take me? WiFi Hub - 30 mins. VLNeedham. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now. Switching from Virgin Media (Reusing Master socket) I have recently moved home and decided to stick with BT. Fibre to the Cabinet (FTTC) broadband comes in three main variants which offer a downstream line connection speed of 80 meg (80 Mbps), 55 meg (55 Mbps) or 40 meg (40 Mbps), but the actual maximum throughput speed of the service will be slightly lower than this at around 76 / 52 / 38 Mbps. The original/old incoming telephone line from the street needs to be disconnected from the old telephone master socket to avoid feeding any new phone connection from the VM hub back into. Hi, I had to have a tech visit yesterday to reconnect our services after contractors installing fibre for Openreach excavated to hear out Virgin connection in the pavement; and cut through our telephone and Broadband cable in the pavement. Remove all other equipment connected to telephone sockets. Faceplates after second visit. Mobile devices & unlocking. We would like to show you a description here but the site won’t allow us. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. easy install. Virgin Mobile. Source:When I moved into my house I removed the master socket for replastering and probably lost it (or thrown it away). i had a look in my master socket just incase its the wiring my end and i have 4 wires in there, there is 2 orange and white and 2 blue and white, i have the orange and white wires on the a and b terminals,We would like to show you a description here but the site won’t allow us. For much more detail. Switching from Virgin Media (Reusing Master socket) Hi all, I have recently moved home and decided to stick with BT. So, a 50 minute broadband, TV and phone. Phone. Virgin’s hub based lines are 21CV, but the calls are not routed through the internet currently. So in steps, it's: 1. The only active cable which feeds both sockets is the Virgin cable (leading off to the right and outside to Virgin box). Other broadband queries. My Virgin Media App. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Connect a pair into pins A & B. Virgin Fibre Areas only. A non-split socket will have the sockets and screws in the middle. All you need to do is contact Virgin Media and explain what the issue is. Forum; Apps. on 25-09-2022 15:41. Sometimes there is no wall box, just a trailing cable. Account - Mobile. 0 Thanks Reply. The Openreach master socket should only be used for their broadband and/or landline with one of the providers that uses their cables. Note that if you’re dealing with a Virgin Media master socket, you may well find a block of four connectors, with numbers alongside from 1 to 6. I don't longer work there. Plug the cordless base station into. Discussion in ' Electricians' Talk ' started by Jacopo, Mar 5, 2020 . 0 Kudos. Faceplates after second visit. Vonage 2nd line. I don’t have a virgin wall socket to plug my hub into I don’t know what to do There is an Open Reach master socket but I don’t think that - 5364092. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. Tudor. 5 Machine screws included. If it does not, then the problem lies outside your house and is not your responsibility. Phone. I have only got one rectangular shaped white socket (Shown as below) but it seems old. 17 Apr 2018. Thank you. Feb 10, 2007. This is an NTE5 master socket with a removable lower plate that can be used with an ADSL faceplate or an I-Plate. If you have a landline phone from Virgin it is possible to extend that to other rooms, either with copper connection or off the hub which they are moving. Business, Economics, and Finance. Don't touch it. to 'back-feed' a telephone connection from the new telephone socket upstairs next to the hub which, in turn is linked to the existing phone socket downstairs. #2. Re: Using existing Bt sockets with virgin. In our 2023 Broadband Awards, neither BT nor Virgin Media scored particularly well for customer service. The master plugs into the Hub 3 RJ type socket via the Virgin kit! A RJ to BT conversion lead. Follow these steps to install your virgin Media Broadband, TV and Phone service. Moving a BT or Virgin Media master socket. Jan 4, 2010. Stream from Virgin Media. If you can get Quickstart, you can choose one of two delivery options. Step 2: Order your Virgin Media Broadband service. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. I have the latest master Socket 5c with the split faceplate with phone and modem connection. Kind regards Jodi. Now go to your telephone wall socket (where you plug the phone into the line). Options. Solved: Help with wiring - Virgin Media Community - 4630592. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Check out the purple envelope in the top right hand corner for a private message from me, and we can look into this for you. on 03-02-2023 12:54. An LJU5 gives one line with two sockets. Solved: Previously, I had BT connection so I need a wall socket. . After I have a BT line. Split the SSID so you know you are connecting to 2. Virgin Media Wall Socket. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. VM BB TV Landline. £8p/m extra or included with Gig1 or Volt. Telephone socket wiring? Thread starter Saldawop; Start date Feb 10, 2007; Saldawop Distinguished Member. The new Virgin Media has just gone in, but it does not come with a phone line, it just has a plug hanging out the back of the router similar to this:. It is divided into two parts: the main diagram, and the power and data line diagrams. Hi, this video is an introduction to the new NTE5C master socket and MK4 VDSL faceplate by BT Openreach. If you need to do this for a longer time, try dialing the following. on 03-08-2020 18:05. 0 Kudos. QuickStart, set up and connections. Thanks for your post on our Community Forums and a very warm welcome to you @rhsfuller. Therefore a WiFi based device is not feasible with this current setup. If it’s a faint or intermittent noisy line try lifting the handset and dialing ‘1’. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Multi-buy: £8. #1 Hi All I’m new here. The trueCall standalone device. This website. Next, connect the power cable. Socket openreach trafalgarNew customer Virgin broadband hgr marketoraclePoweline diagram. Cannot get landline to work I've checked line put plug in different sockets still says please check line cord. We would like to show you a description here but the site won’t allow us. Plug into the wall socket Push the red label end of the white cable, into the wall socket. Put the cable in place and tighten the tie (see diagram below). The BT Openreach master socket 5c wiring diagram shows the basic wiring setup for each type of connection. replace BT master socket with slave socket . Install an nte5a bt virgin openreach etc master socket. Your telephone service from any of the UK Service Providers, other than Virgin. Check Details Wiring diagram for bt openreach master socket 5c 23/03/17 - 01:22 #2. - 5250024Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Apologies for any cabling issues. BT had a rating of 67. Grey/White – White/Grey. None of the numbers line up correctly to the sockets!It might be possible to use an outdoor route for any new phone cable to avoid wiring inside. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The modular isolator shown is exactly what VM currently install. on 03-07-2023 01:02. That suggests that you can remove it and cut the cable back. No, what you need to do is switch the extension wiring from the BT socket to the VM one. Ethernet cable is faintly easy to hide. But after a few weeks I'll notice that the daily speed tests on my Google WiFi are showing a slowing down of. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. I recently purchased my first home and have been taking a look at the VM cabling to the property. Please can someone explain which cable needs to connect into a new phone connector to plug into the adaptor virgin supplied? My telephone line has just been switched over to the new VoIP system plugging into my router. TELEPHONE MASTER SOCKET NTE5A MAIN BT VIRGIN MEDIA CONNECTION BOX NTE5. You then have a set of sockets within your house that you can wire in parallel to your cable socket. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. If you transfer your broadband and phone to Virgin Media, you’ll pay line rental of £19 a month even if you get VoIP via the hub 3. Re: No Wall Socket for Quickstart. Connecting Hub 3 To Extensions Virgin Media Community 4797660. • If you are coming from Virgin Media or getting a new broadband service, you can set up your Sky Hub on your activation date and then wait forOptions. Forum; Apps. Then fit the Cabelcon connector to each end of the new WF100 cable, then connect this cable to the Virgin one with the help of a coupler. BT is initially proposing the SOGEA. When it comes to the phone I'm confused as to what cable they'll use. Browse Virgin Media Virgin Media Community. Virgin Media: £30: Plus £35 setup for broadband: Vodafone: £60: Requires broadband: Zen Internet: Free: Digital voice only, requires broadband:. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Check the phone is seated in the base unit correctly & powered ON. Virgin Media FTTP. 0 Kudos. There are only two cables connected to the master socket. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. I have a BT openreach master socket (new type with built in filter) and I want to extend the broadband about 3m away and hide the cable in the wall. Which was great as that is in a better location than my master Socket was. Note: I'm posting this more as a rant than a plea for help, although my sanity could do with some assistance! So we've now got our old BT phone number ported to our shiny new Virgin Media phone socket and all that was. . Re: Connecting existing extensions to VOIP phone. Step 2: Order your Virgin Media Broadband service. So if you are serviced by Virgin Media or another provider, one option is to switch providers from Virgin Media to another provider or visa versa. 2. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Account - Cable. I'm currently renovating my living room, including the electrics. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Step 3. You can only drive the sockets around the house from either the new Virgin media CV21 connection from the modem, OR from the old line. I’ve just left Virgin Media after 6 years of having broadband/phone. One of these lines is the outgoing line that carries signals to other sockets, devices, or networks. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Please help. Or you may be quicker than average! You won’t be involved the whole time. " The hub is upstairs as previously said. Web hi, this video is a very quick example of how to wire up a nte5 master socket as found in the uk on bt and virgin media telephone lines. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. We have tried plugging it into the only box we found it would fit but no luck. The trueCall standalone device. #3. It has two outputs on the left of the wall box. No Virgin Media have their own network which is separate to Openreach`s. **UPDATE** The engineer has now attended and ran the phone cable externally from the back of the master socket into my room and installed a phone socket which I have plugged a phone extension cable into (431A extension cable type) then into the vm adaptor and then into the cable modem (port 1), and all is working fine. This is the point where Openreach's responsibility for the line ends, and your. [ re: swervinc] [ link to this post] Virgin Medias phone network is totally separate from the Openreach network, so the two are not going to be connected. It's possible that there're some wires connected behind the scenes; but there really shouldn't be. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin cable) and a new master socket installed. 1 out of 5 stars 99 ratingsI have just done a little test with a 3. This cable runs past the wall hole for the Virgin cable, so can I get this cut back and rerouted via the existing hole in the wall (currently occupied by the Virgin. 5mm stereo jack to 2 phono plugs connected from the 3. I think the best way round your problem (if it's an external wall) would be to drill back through the wall where the phone line comes in behind the faceplate join a new cable onto the back of the faceplate and then run the new cable round to where you want a new socket and drill back into the house and fit a new box. Telephone Extension Socket Wires Phone Wiring Colour Code Diagram. Cable TV & Virgin Media TV . The Virgin wall sockets just have one connector at the bottom. I'm with Virgin broadband and land line. I've gone for Veetop Flat Ethernet Cables 1. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. The only way is either rewire all the extensions from scratch or to use an adapter and a junction box to utilise the existing wiring. Most people do, and besides you can pick one up for under £10 and that will allow 999 calls the same as the kit virgin provide. Will we have to move the base unit of the phone to be nearer to the hub or is there some. Turn on and start the hub. At least 30Mbps download speeds in every room or £100 one-off credit. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. 100. #1 Hi everyone. 1 ACCEPTED SOLUTION. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. #1. Plug the cables into the Hub. Feed this disconnected extension wire into the VM socket and. Would an engineer be - 5259182 - 2Business, Economics, and Finance. Socket. BeginnerNo virgin media wall socket. A Virgin Media wall socket is simply a point of entry into your home. I shall have a look through my cables and see what fits. Solved: OK So our phone is moving to VOIP in May and I have a few questions --- 1 What codec is used for VM VOIP (will call quality be - 5261506. Connect your devices to the new hub. A Virgin Ceramic Titanium Dioxide Nf Membrane With Pore Size Of 0 9 Scientific Diagram. Virgin cable was even simpler as its just a normal paired phone cable coming out with 1 pair of the two terminated into A and B on the Virgin Socket - again working before, working when terminated. I can't navigate the IVR to get through to a person to actually talk about what I want. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Country. Phone. 03707644) at Media House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP (“Virgin Media”) by West One Technology Limited (registered no. This must be done at the time the line is changed over. Baffled By Virgin Cabling Avforums. I don't have any power sockets on the side of the house where traditionally the drop wire is, the current copper cable comes round the side of the house to the back but even then the master socket is on a side of the room without power so I'd have to get them to bring the fibre cable to the far corner at the rear, basically the opposite corner. Then press and hold the security button on one of the original adaptors in your network for two seconds. As you are now a Vodafone Broadband customer, you will need to contact the Broadband Team, they will be able to let you know if the Master Socket can be moved and make the arrangements for the upgrade with Openreach. In order to access a Virgin Media wall socket wiring diagram, the first step is understanding how to install the wires. I have now read through some of the same queries on here and realise that it may be the old BT wall socket or in my ca. So I now have 100Mbps broadband and phone over broadband. Master socket. Forum Team. Try each phone on its own in turn. First, you must determine which type of socket you have in your home. I would like to have the phone downstairs. After I have a BT line. El-n-Hils. 4. (Wasn’t told of the switchover and only found - 5443370. a geeky broadband story. this like pulling teeth 🙂. Re: Virgin Media Master Socket. First things first, if you are switching to Vodafone then you need a new phone line put in unless you have a BT socket already in the property. Step 2: Identify if your faceplate is a 'split' type (NTE5) A 'split' type master socket, known as an NTE5, has a horizontal groove in the phone socket and the screws and socket are located in the lower half of the socket. No Virgin media wall socket. Firstly unplug the damaged connector from the socket and unscrew the two retaining screws holding the front onto the pattress, you will see that there are. Plug the telephone lead into the white adapter. This lead goes into the same wall socket as my landline phone lead does. The main electrical difference between the Hub's RJ11 telephone socket and the Openreach style analogue master telephone socket is the analogue phone sockets have a good quality 1. Thanks makes sense- When signing up I will select Engineer Installation- I wasn't sure if this was just to set up and plug in your modem ect. on 08-01-2023 20:46. It should be free of charge. Remove the front lower cover from the BT socket, note which wires connect to which terminals and then disconnect the wires from the cover. This is how I understand the PlusNet system. See where this Helpful Answer was posted. Options. We would advise against removing the master socket yourself as this would be tampering with and damaging our equipment. to a Virgin Media Hub, using the Powerline kits we offer. Re: My Flat doesn’t have wall socket. An I-Plate cannot be installed: NTE5: Single socket measuring 85mm x 85mm with a split faceplate. Feed this disconnected extension wire into the VM socket and. Our main phone connection is downstairs near to the original location of our hub. This is usually marked as Line 1. How about using a 10m RJ11 to RJ11 telephone cable. We would like to show you a description here but the site won’t allow us. 0 RatingsHow the internet works: submarine fiber, brains in jars, and coaxial [diagram] wiring diagram for virgin media Virgin media wall socket wiring diagram. . Obi202 To Phone Extension Uk Voip Forums. The cable could be hidden within, or behind, furniture. Further exclusions & legal stuff apply. To do this, the VM install tech simply removes the extension cable from the master socket, and wires it in to the new VM master socket instead. Josh235. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112Simply install the two wires that come from outside into these two connections. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. I ordered a self start kit and later realised I don’t have any wall sockets where I want to install my new router, how do I go about booking an engineer to install one? Contact the Pre-installation and Delivery Team on 0800 052 1734 and explain the situation. The quickest way is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. Finally got through, explained that since supposedly switching over from my old phone provider on Monday the phone hasn't worked. Thus any phone whose plug conformed to BS 6312 and met certain other regulatory standards, such as BABT, could be connected to the network,. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. Quickstart is the quickest and easiest way to setup our services. Thank you - 5259182 - 3. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Thanks for your first post and welcome to our community. The Openreach engineer did not need to come into the house to check anything and I had my Virgin Media cut off 2 weeks later. Thread starter fartingspartan; Start date 21 Dec 2013. I think you have failed to grasp the problem. Switching from Virgin Media to Vodafone. Plug into the Virgin Media wall socket. Virgin Media Bundles; Find a broadband package Search and filter our complete broadband package list;. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. The engineer would need to see and asses the requested location and they would advise on what cabling would be needed. Engineer used 'spare pair' of blue cables for 'new' BT line. Tudor. No, any cables within the house can be touched as much as the householder wants to touch them. @umerarifkhan11 wrote:. I have been trying to tell BT customer service, however "compute says no" and I am. Engineer simply switch out Virgin faceplates for Openreach and changed wires, leaving me without my still active Virgin phone line. . Turn on and start the Box. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Solved: I have one phone socket in my bedroom that no longer works. Plug the telephone lead into the. Virgin Media is trialling FTTH in some areas that are not currently cabled, such as Woolhampton, Berkshire, using electricity poles to bring its superfast broadband to new areas. If you wish to use the new socket outlet to connect a phone then you can cut the BT plug off the end of the new cord, find the two middle wires and connect these to screw terminals 2 and 5 on the. VM will usually only supply a Quickstart to a property that had VM previously. See where this Helpful. Hello AdamT23, thank you for reaching out on our help forum about this issue. I have hardwired (pins 5/2) to. You would need to plug the main handset into the hub for the services to work, and may benefit from a relocation of the hub, or possibly an engineer visit to run a cable from the hub to the main handset. If the externals are not there this needs to be reported, as a separate set of contractors will need to be bought in to re-establish the connection to the street cabinet. on 27-10-2022 09:24. These 2 phones work fine pluged in via the one master connection that links to second via wireless. If you have a dial-tone it's. Pairing in AP mode and EZ Pair (on the bulbs - no option on the plugs) Turning off smart Wi-Fi/Channel Optimisation. .